Delete Your Account

Delete from within the app

The fastest way is directly in the nuVpn app: open the side menu and tap “Delete account”. If you are not signed in yet, the app will ask you to sign in first, and then let you confirm the deletion.

Once you confirm, your account is deleted right away and you are signed out on the device.

Request deletion without the app

If you cannot access the app, go to the Contact page at nuvpn.com/contact and send us a deletion request from the email address linked to your account. We will verify the request and delete the account for you.

What gets deleted

Your personal data is removed: your email address and name are permanently anonymised, and your sign-in details — one-time codes and security challenges — are erased. After deletion the account can no longer be used to sign in.

What we keep, and why

Purchases you have already made stay valid until the end of the period you paid for. Billing and transaction records (orders, invoices and payments) are retained in anonymised form for as long as tax and accounting law requires.

We never keep logs of your browsing activity — we do not collect them in the first place — so there is nothing of that kind to delete.

How long it takes

Deletion from within the app is immediate. Requests submitted through the Contact page are completed within 30 days.