Refund Policy
Last updated: 19 August 2026
This Refund Policy explains how cancellations and refunds work for nuVpn subscriptions. It forms part of our Terms of Service. Nothing in this policy limits your statutory rights under applicable consumer-protection law.
1. Subscriptions and Billing
nuVpn plans are recurring subscriptions billed monthly or yearly in advance. The price, billing cycle and any add-ons are shown clearly at checkout before you pay.
2. Cancelling Your Subscription
You may cancel at any time from your account profile, by contacting support, or via the subscription management link in your receipt email. Cancellation stops future renewals; your Service remains active until the end of the period you have already paid for, and no further charges will be made.
3. 30-Day Money-Back Guarantee
Every plan comes with a 30-day money-back guarantee. You may request a full refund within 30 days of any purchase, including subscription renewals. Refund requests are reviewed and processed by our merchant of record, and approved refunds are returned to the original payment method. If a refund is issued, access to the Service ends.
4. Statutory Rights
Where applicable consumer-protection law grants you a right of withdrawal or refund (for example under EU, UK or Israeli consumer law), that right applies in full and overrides this policy.
5. Faulty or Defective Service
If a persistent technical issue or material defect prevents you from using the Service as described and our support team cannot resolve it, you are entitled to a replacement or refund in accordance with applicable consumer-protection law.
6. Merchant of Record (Paddle)
Purchases are processed by Paddle.com, acting as merchant of record. Refunds are issued by Paddle to the original payment method, normally within 14 days of approval. You can request a refund directly via the link in your receipt email or at paddle.net. This policy is applied consistently with Paddle's Refund Policy; in the event of any inconsistency, Paddle's Refund Policy prevails.
7. How to Request a Refund
Contact us at support@nuvpn.com from the email address linked to your account, and include the purchase date. Alternatively, use the link in your receipt email or visit paddle.net. We aim to respond within 2 business days.